For peace of mind we offer a manufacturer’s warranty on all our products.
If you need to claim against the warranty, please contact us and we’ll guide you
through the process. 

Warranty Policy

Warranty Service Policy & Procedures

3 Feet Solutions (3FS) products carry a full warranty for the period specified. Some 3FS products carry different warranty periods due to the nature of the product’s design, manufacture or expected use, the warranty applies from the date of purchase by the first customer.

General Terms & Conditions

Our products are guaranteed against faulty workmanship for a minimum period of 12 months from the original date of purchase. Our goods come with guarantees that cannot be excluded at law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.



·       If the product has not been installed, maintained and used under normal use and reasonable care.

·       If the product has been used in a manner other than for which it was originally designed.

·    If the fault was caused, directly or indirectly, by operating the product outside its permitted or intended uses as defined in the Operator’s Manual, incomplete installation, incorrect operation, accidents including liquid spillage, incorrect voltage, misuse, abuse, neglect, main supply problems, fire, lightning, power surges, floods, acts of god, tampering, alteration, unauthorised repair, exposure to abnormally corrosive conditions and/or insertions of a foreign object.

·       Third party software downloaded to the product, except if it was released by Opel Mobile.

·       If the product is located outside the country of purchase.

      Before making a claim, please make sure that you understand the terms and conditions of the warranty 

·       Check and ensure installation of all power cables to the power point are secure and power is turned on, all cables, leads and connectors are connected properly and if it has battery, that the battery has been charged. 

.      Please keep your purchase docket, tax invoice or receipt as the best proof of purchase, and as proof of date on which the purchase was made. 

·     Please keep this certificate in a safe place together with your product receipt. Should you need to make a claim the responsibility of proof of ownership of the equipment is on you. If a claim is made that is found not to be covered under the warranty, or no faulty hardware components are found, you may be charged an 3FS standard service charge plus an administration fee.


·       When making a return, please ensure the product is properly packaged so as to ensure that no damage occurs to the product during transit. The costs associated with returning the device is the responsibility of the purchaser and not 3FS nor the retailer you purchased it from.


·       Please provide the original or a copy of the proof of purchase. Also please make sure you have included an explanation of the problem along with your name, phone number and return address.


·       Please back up and erase any data you may have on the device such as your contact list, images, installed apps etc. as during the repair or replacement all data will be deleted and non-recoverable and 3FS will not be liable for any loss or damage that occurs.



To make a warranty claim please email us at help@3feetsolutions.com.au or call 1300 971 584 (Open 8am to 6pm AEST, Monday to Friday – not including NSW public holidays).

DISCLAIMER : 3FS shall not be liable for the loss of any saved / stored data in products that are either repaired or replaced.

The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. 3FS reserves the right to make final decisions regarding problem determination and the appropriate service option. Exchange units assume the remaining warranty of the original product. Please refer to your 3FS Warranty Statement for complete terms and conditions, as some models have other terms and conditions. Some limitations and restrictions apply and these programmes are subject to change without prior notice.

Talk with
Customer Support

Got a question about
3 Feet Solutions?

We are here to help. Use the form above and we’ll respond to you during business hours. Alternatively, you can call us 8.00am to 6.00pm AEST Monday to Friday (excluding public holidays). If your query relates to 3 Feet Solution Phones please call us on 1300 971 584. If your query relates to 3 Feet Solutions Prepaid and SIM plans please call us on 1300 971 584. You can also write to us at 3 Feet Solutions PO Box 994 Spit Junction NSW 2088.

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