When it breaks,
we own it
Every device we sell is backed by a local Australian-based team and a straightforward warranty process. No excuses, no hiding — we fix it and protect the relationship with our customers and our retail partners.
How it works
Three steps to a
resolved warranty claim
Locate proof of purchase
Have your receipt or order confirmation from the retailer you purchased from ready, along with the device’s model name.
Contact our support team
Reach out via Contact & Support with a description of the issue. Our Australian-based customer service team will assess the fault.
Repair, replace or refund
Depending on the fault and its stage in the warranty period, we’ll arrange a repair, replacement or refund in line with Australian Consumer Law.
Warranty Terms
What's covered
These are general guidelines. Nothing here limits your rights under Australian Consumer Law, which include remedies for goods that fail to meet a consumer guarantee, regardless of any additional warranty terms.
| Category | Standard Warranty |
|---|---|
| Opel Mobile handsets & tablets | 12 months from date of purchase |
| SafetyPendant | 12 months from date of purchase |
| Accessories (cables, cradles, power banks) | 3 months from date of purchase |
| Punos, 3Paws & Lucca products | 12 months from date of purchase |
| Distributed brands (Motorola, Philips, Nickwatch) | Per manufacturer terms — our support team will guide you |
Retail & Telco Partners
Warranty support that makes
ranging us easy
Our warranty and returns process is built to take the load off our retail and telco partners, not add to it — local stock for replacements, a responsive support team, and no call queues.
Get in touch
with support
Reach our Australian-based support team and we’ll sort it out.